Highland Hot Tub Hire - Terms & Conditions Of Hire
BY HIRING FROM HIGHLAND HOT TUB HIRE YOU AGREE TO THE FOLLOWING TERMS AND CONDITIONS.
1. DEPOSIT
a. A SECURITY DEPOSIT of £50 is required to secure your booking with Highland Hot Tub Hire. The remaining payment is due on the day of delivery either via bank transfer or cash to your delivery driver.
b. Deposits are non refundable.
2. HIRE PERIODS
On placement of your order, an agreement between Highland Hot Tub Hire and customer regarding delivery and collection will be made. The Hot Tub must be made available to be delivered and collected at the agreed time to avoid encroaching on other bookings. Failure to comply to agreed terms could result in loss of the deposit and hire.
We try to give appropiate time for delivery where possible but factors including traffic and delays at previous customer deliveries can delay this time, we will inform you of any delays and try to arrange with you an alternative time for delivery where possible, deliveries are conducted between 8am & 6pm on your first hire day, this allows for time to heat the water before your first day of use. we will not be held responsible for delayed filling and heating of the Hot Tub.
If you are not able to fill the Hot Tub on delivery which takes between two to two an half hours (depending on model and water pressure) and starts the process of heating the water we will not be held responsible for the hot tub not being ready to use on your first day of hire. Usual times for heating is 24 hours to 36 hours depending on external temperatures also effect the heating process especially in the winter if the temperature ranges from below -0ºc to 6ºc.
3. YOUR RESPONSIBILITY WHEN HIRING THE HOT TUB
a. We will ask for your assistance when dropping off and collecting the hot tub at your location. You must supply us with clear instructions, and take all reasonable steps to ensure the safety of our staff. The Hot Tub must be in a safe location – Highland Hot Tub Hire staff will assess on arrival as it could result in termination of the booking if deemed a risk of being damaged or stolen.
b. There must be an electricity supply in close proximity of where the Hot Tub will be situated.
We require the area to be a flat level area to sit the Hot Tub on, this can be slabs, or concrete not grass or gravel but it must be level and free from anything that can damage the Tub – also the Hot Tub needs to be in the vicinity of a drain so at the end of the rental the water can easily be drained away.
c. You the customer then becomes responsible for the Hot Tub – these rules are in place to avoid damage to the equipment and injury to people using the Hot Tub.
(i) Please do not smoke or use Barbecues in or around the Hot Tub.
(ii) Please act responsibly in and around the Hot Tub to avoid any serious incidents occurring.
(iii) Climbing, jumping or sitting on the walls of the Hot Tub can result in damage to the inflatable walls – if any suspicion this has occurred then it will result in loss of deposit.
(iv) Please do not overcrowd the Hot Tub and limit the number according to the age/size of the people using the equipment.
(v) No dogs or animals with claws are allowed in or around the Hot Tub – If any evidence of this has occurred this will result in an additional charge to pay for a deep clean of the Hot Tub and filtration system or a bill for the full value of a replacement hot tub liner if it is punctured which is £700 or more to replace within 48 hours of collection of the hot tub, otherwise we will recover this from the hirer through the small claims court.
(vi) People wearing face paint cannot access the Hot Tub as this can result in water contamination and staining to the hot tub liner.
(vii) A chlorine dispenser may be provided this must be placed in the water preferably at night when not in use.
(viii) It is your responsibility that the quality of the water remains clean and fit for use at all times. Highland Hot Tub Hire cannot be held responsible if any person suffers any type of reaction to bathing in the Hot Tub.
(ix) The Hot Tub MUST NOT be moved and must remain in the same area it was assembled as moving can cause damage to the Hot Tub.
(x) Please do not attempt to dismantle the Hot Tub (apart from removing drainage cap to empty water) as this can result in damage. Only trained Highland Hot Tub Hire staff are to carry out this
process.
(xi) Do not add any chemicals/Bubbles/Foam/Shampoo to the Hot Tub as this can damage the filtration system. If any suspicion this has occurred it will result in the forfeit of the deposit.
(xii) Please dress appropriately to enter the Hot Tub and remove all jewellery and sharp objects as this could cause harm to others and damage to the Spa.
4. CANCELLATIONS
If for any reason you have to cancel the Hot Tub please inform us straight away. Unfortunately, this will result in the loss of your £50 deposit but if you would like to arrange another date we are happy to carry your deposit forward to cover this..
a. An act of God and adverse weather conditions can put a halt to any good party and if this is the case then let us know 48 hours before your booking and we can arrange your hire for another date.
b. If you cancel once we have delivered the equipment you may be liable for the full fee depending on the circumstances, always speak with a member of staff to discuss options with us.
5. REFUNDS
a. If you feel the equipment is faulty and request a refund, products will be tested at our base before a refund is agreed.
b. There is NO refund where the customer has failed to correctly use the equipment, kept the hot tub & filter clean and failed to tell us immediately when an issue arises.
c. All pump faults and error codes must be reported to us by telephone immediately, our number is 07400 232663, a part refund or refund will not be given if you do not report faults to us when they happen, the most common error code is Error 02 which is simply clean the filter and check the nozzel behind the filter housing isnt blocked as instructed on delivery.
d. Refunds will also not be actioned if we are informed that the Hot Tub was not used but the filter and water are clearly dirty and have been used.
e. Dirty water causing pump errors are your responsibility, we provide a fully cleaned and sterilised Hot Tub what is put into the Hot Tub is your responsibility, if our instructions provided on delivery are followed we will have sparkling clear water when we pick up, please keep the water clean by showering before use to remove any oils, lotions, shampoo and dead skin, this will help to keep the water clear. Under normal instructed use a foam filter which we supply with every hire will last at least a week of normal use.
6. ACCIDENTS AND INJURIES
a. The customer acknowledges that the use of the hot tub is at their own risk. Highland Hot Tub Hire will not be held liable for accidents, injuries or deaths.
b. Highland Hot Tub Hire will not be liable for accidents, injuries, or deaths caused by misuse of our equipment – this includes falling over on wet surfaces or falling in and out of the Hot Tub, use of drink,
drugs etc.
c. Pregnant ladies must not use the Hot Tub without seeking advice from your doctor first.
Anyone with health concerns or on medication must consult their doctor before using the Hot Tub.
d. Children under the age of 6 months are strictly prohibited from using the Hot Tub – If any
children enter the Hot Tub it’s at the responsibility of the Parent or carer and against the recommendation of Highland Hot Tub Hire. All children should be supervised by an adult and the water temperature should be monitored by an adult for younger children.
7. SAFETY INSTRUCTIONS
a. You must make sure that everyone using the Hot Tub is properly instructed on how to use the equipment safely and correctly.
b. Make sure you test the water first before entering to make sure it’s not too hot – if the water is 37 degrees C or above you should not spend more than 15 minutes at a time in the Hot Tub.
You the customer must make sure the Hot Tub isn’t misused, please adhere to the following;
(i) Please do not enter the Hot Tub fully dressed or with shoes on – please dress appropriately.
(ii) Only use Plastic glasses in the Hot Tub – no sharp objects to be anywhere near the equipment.
(iii) Do not dive or jump into the Hot Tub.
(iv) Do not sit and the walls or pump/heater as this can cause damage to the Hot Tub.
(v) You must be responsible for people that use the Hot Tub. You must make sure they’re not under the influence of drugs, alcohol and they are fit and able enough to be in the Spa under your supervision.
(vi) You must make sure the Hot Tub isn’t over crowded – no more than six people are in the Hot Tub at one time.
(vii) You must ensure that when in use the inflatable cover is stored in a safe place to avoid punctures – When not in use you must place the cover back on to retain the heat.
(viii) Always leave the Hot Tub plugged in and switched on when not in use in order for the filtration and heating system to work.
(ix) You must make sure people shower before using the Hot tub to avoid contaminating the water. A towel is also advised to be on the floor for people entering the Hot Tub and a bowl of clean water to wash your feet in before entering the hot tub so dirt isn’t transferred into the water.
8. CHEMICALS
a. Your health and well being is of the utmost importance to us. Our Hot Tubs are thoroughly cleaned before your rental period. We use detergent and bacterial killer specifically made for Hot Tubs.
b. To ensure the water in the Hot Tub is always clean and ready for use during your rental period you must ensure everyone showers to remove any traces of dirt, gel, styling wax, creams, moisturisers etc. The only way the water can get dirty is If you put it there.
c. Do not add additional chemicals to the water. Bubble bath, foam, washing up liquid etc are strictly forbidden as this can damage the Hot Tub.
d. Do not use the Hot Tub if the water is not clean, smelling fresh and up to standards advised.
e. Anyone using fake tan or has face/body paint must not enter the Hot Tub.
f. If on inspection the Hot Tub is left unsatisfactory and there is evidence these guidelines haven’t been followed then it will result in additional cleaning or replacement equipment costs.
9. DAMAGES TO YOUR PROPERTY
a. Highland Hot Tub Hire will not be held responsible for any damage to your property through hiring any of our tubs. This Includes –
(i) Any water damage or weight damage to structure, fixture, fittings, gardens or grass area as a result of the Hot Tub location.
(ii) Any damage to the interior of your house if you decide to have it placed within your home which wouldn’t be advised.
b. It is your responsibility to make sure the area you have asked the Hot Tub to be placed will not cause any damage.
10. LIMITS AND LIABILITY
a. If the Hot Tub breaks down or stops working, please inform us and we will try to determine the problem as soon as possible. We will not be held responsible for any damaged caused
to your property or persons.
b. All the times and dates we quote for delivery/collection are approximate, we will not be liable for any delays by circumstances beyond our reasonable control.
11. LOST, STOLEN, DAMAGED OR UNCLEAN HIRED HOT TUB
a. You the customer are responsible for looking after the equipment for the duration of the rental agreement and returning it to us in the same condition you received it in.
b. If in the event the Hot Tub equipment is lost, stolen or damaged beyond any economical repair, you must pay Highland Hot Tub Hire the cost to replace the equipment. If for any reason you are not willing to pay towards the equipment, then Police and legal advice will be pursued.
12. OUR RIGHT OF ACCESS
On reading these Terms and conditions you agree to Highland Hot Tub Hire staff entering any land or premises to remove Highland Hot Tub Hire equipment.
13. HIRER RESPONSIBILITIES
a. To listen to all instructions during set up. Our tubs are simple to use, failure to follow the instructions my result in a less enjoyable hire for which we are not responsible. If you need help during your hire, please contact us immediately.
b. Once the hot tub is left in your care. The main customer is responsible for its condition, cleanliness and usage.
c. The hirer is responsible for the safety and well being of all users.
d. Where the customer has not adequately insured the hot tub, any accidental damage/theft of the equipment shall be replaced within 48 hours of collection up to the full replacement rate
of;
(i) Monaco hot tub £999 – £1299
(ii) Helsinki hot tub £999 – £1299
(iii) Hawaii hot tub £799 – £1099
WATER ATTRACTS CHILDREN – CHILDREN MUST BE SUPERVISED AT ALL TIMES
14. OTHER TERMS
a. If any terms in this contract cannot be enforced or agreed to, then the hire of Highland Hot Tub Hire equipment will not be supplied.
b. By hiring our Hot Tub’s, you the customer agree to release Highland Hot Tub Hire and any of its employees
from any and all liabilities incurred during the hire or use of the Hot Tub equipment.
c. On hiring the Hot Tub, you agree to accept our terms and conditions and acknowledge that the use of the Hot Tub is at you the customers, own risk.